Delivery & Returns
Lets get your products to you as quickly as possible.
All UK orders above £35 will be shipped free of charge.
Orders within the UK will arrive within 2-3 days. These items will be sent out Royal Mail standard parcel 2nd class at £2.95
Or if you just can’t wait that long!! We offer Royal Mail 1st class at a cost of £3.50 (order before 12pm)
If you know you are going to be out when your parcel is delivered, you can send your parcel to a different address when you place your order.
Overseas Orders (Up to 14 working days)
Standard delivery. Airmail will be charged £8.00
USA: All orders above £35 will be delivered free of charge using our partners 100% carbon neutral fulfilment shipping (offset through payments into carbon eliminating ventures by South Pole) using 100% compostable mailers and padding material
Any orders below £35 will be charged £4.25
Rest of the world:
Standard delivery. Airmail will be charged at £11.00
Please note that for overseas orders we are only able to deliver to your billing address.
Returns & Exchanges
How to return your item
If you feel that the product has not reached you in a satisfactory condition or is unusable for any reason then please return to the following address within 7 days of purchase:
Please print out invoice and fill in the reverse side to tell us why you are returning your goods, so we can quickly put things right.
Dot & Lola
10 Fowke Street
On return of the item we will refund the full amount.
Unfortunately we can not refund return postage thank you.