FREQUENTLY ASKED QUESTIONS
What is SLS and why does your product not contain any?
Sodium laureth sulfate, an accepted contraction of sodium lauryl ether sulfate, also called sodium alkylethersulfate, is an anionic detergent and surfactant found in many personal care products and for industrial uses. SLES is an inexpensive and very effective foaming agent.
We choose not to use it as it is a chemical created and first used as a garage floor degreasant.
Does the shampoo produce foam?
Yes, we always advise that you shampoo your hair twice with each wash. The first shampoo cleanses impurities and pollutants and the second cleanses your hair.
Is your shampoo suitable for all hair types?
Yes, all of our range is suitable for all hair types but we have developed ingredients that best suit hair types. So we have created three products that everyone can fit into. 'All Hair types', 'Fine or Oily' and 'Dry or Coloured'.
You use Phenoxyethanol, is this safe?
Phenoxyethanol in skin care is used as a preservative. Although the kind of phenoxyethanol used in skin care is synthetic (known as “nature identical,” it mimics the natural version exactly), phenoxyethanol is actually found in nature, specifically in green tea and chicory. It ensures that yeast, mold, and bacteria don’t develop and ultimately, end up on your skin.
Technically, phenoxyethanol forms via a reaction between phenol (EU) and ethylene oxide (EU). Aside from acting as a preservative, it’s even been used in vaccines. You’ll find phenoxyethanol in everything from eye creams to moisturizers, so it’s a good idea to understand what it does and doesn’t do.
Yes, phenoxyethanol is safe. According to the Cosmetic Ingredient Review, when used in concentrations of 1% or less, phenoxyethanol in skin care is safe. This is also the same standard used by the European Commission on Health and Food Safety.
Many of the studies that have been published in which phenoxyethanol is found to be an irritant are doing so in reference to much larger concentrations. In small concentrations of 1% or less, it’s incredibly beneficial; while in enormous quantities over long periods of time, it could cause some issues. The truth is, no ingredient– no matter how natural or free of chemicals– can be completely ruled out as an irritant on the skin of every single person on the planet. Copyrights (Fleur & Bee)
How long will it take to get here?
Our shipping details are here. Typically we achieve arrival within 2-3 days.
Do you ship worldwide?
Yes, we currently ship all over the world, please see shipping and returns here.
I have allergies, are your products safe for me to use?
We have developed these products with my own allergies in mind and feel that everything we use in our ingredients has been clearly labelled for you to identify anything you may be allergic too. Our family choose to use our own products instead of highly chemical based ones as we feel safer and have no allergies or eczema anymore.
If I do not get on with the product what should I do?
We want everyone who uses Dot & Lola to feel completely satisfied so if you are not happy, please email and post your product back to us within 7 days and we will be happy to give a full refund. Unfortunately we can't refund shipping costs.
How long does it take to see the benefits of using Dot & Lola?
With all skin types this does vary but typically seeing clear results can take up to 2 weeks.
Can I return my bottle?
Yes if you return your bottle we will provide a 20% discount code for you to apply on your next purchase. This will cover your p&p.