F.A.Q's
What makes Dot and Lola products sustainable?
Dot and Lola products are crafted from plant-based, eco-friendly ingredients and come in refillable packaging. Our commitment to sustainability extends from sourcing raw materials to packaging and shipping, ensuring minimal environmental impact.
Are Dot and Lola products suitable for all hair and skin types?
Yes, Dot and Lola products are designed to be gentle and effective for all hair and skin types. We use natural ingredients that are kind to both your body and the environment, making them ideal for diverse needs.
Do you test your products on animals?
No, Dot and Lola never tests on animals. Our commitment to cruelty-free practices ensures that all our products are safe, ethical, and aligned with our values of sustainability and compassion.
How do I use the Dot and Lola refill pouches?
To use the Dot and Lola refill pouches, simply purchase a full price infinitely recyclable bottle or subscription, then purchase pouches afterwards. Pour the contents into your existing Dot and Lola bottle. This eco-friendly method reduces plastic waste and offers a convenient way to continue using our sustainable products.
What ingredients are used in Dot and Lola products?
Dot and Lola products are made with high-quality, natural ingredients such as lavender, mandarin, argan oil, vitamin E, and other plant-based extracts. We avoid harmful chemicals, focusing on clean, sustainable beauty.
Can I recycle Dot and Lola packaging?
Yes, Dot and Lola packaging is designed to be recyclable. We encourage our customers to recycle or reuse our containers to help reduce environmental impact and promote sustainability.
Where are Dot and Lola products manufactured?
Dot and Lola products are manufactured in the UK that adhere to strict environmental and quality standards. Our commitment to sustainability and ethical production is reflected in every step of our manufacturing process.
Are Dot and Lola products vegan?
Yes, all Dot and Lola products are 100% vegan. We do not use any animal-derived ingredients in our formulations, ensuring that our products are both ethical and sustainable.
Do you offer Dot and Lola product samples?
Yes, Dot and Lola occasionally offers samples with orders or during special promotions. Keep an eye on our website and social media channels for more information on how to receive free samples.
What if I’m not satisfied with my Dot and Lola purchase?
Dot and Lola offers a satisfaction guarantee on all our products. If you're not happy with your purchase, please contact our customer service team, and we will assist you with a return or exchange.
Do you offer international shipping for Dot and Lola products?
Yes, Dot and Lola ships products internationally. Shipping costs and delivery times will vary depending on the destination, but we strive to provide efficient and reliable service worldwide.Shipping guide!
Does Dot and Lola shampoo foam?
Yes, Dot and Lola shampoo creates a rich, luxurious lather. We use a coconut-derived ingredient that provides excellent foaming action while being gentle on your hair and scalp. Enjoy a satisfying and effective cleanse with our natural, eco-friendly formula.