International Terms & Conditions

Terms and Conditions for International Sales

No Ordinary Family Ltd

Welcome to No Ordinary Family Ltd, your destination for premium hair and skincare products. We are committed to providing our international customers with high-quality products and services, governed by the following terms and conditions. By placing an order with No Ordinary Family Ltd, you agree to these Terms and Conditions.

**1. Acceptance of Terms**

By ordering products from No Ordinary Family Ltd for international delivery, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not place an order.

**2. Product Information**

No Ordinary Family Ltd offers a curated selection of hair and skincare products for international shipping. We strive to accurately describe and display all products on our website, including details on ingredients, usage, and benefits. However, device display settings may affect color and texture appearance.

**3. Payment**

All payments for orders must be made in GBP (£). No Ordinary Family Ltd accepts the following payment methods: BACS, SWIFT payments, PayPal, and Stripe. The prices listed on our website are exclusive of taxes, duties, and shipping costs, all of which are the responsibility of the customer.

**4. Shipping and Delivery**

No Ordinary Family Ltd partners with reputable carriers to ship internationally. Shipping costs are calculated at checkout based on the delivery location, package weight, and dimensions. We aim to provide accurate delivery timelines but note that actual delivery times may vary due to factors outside our control.

**5. Customs, Duties, and Taxes**

Customers are responsible for all customs duties, import taxes, and any other fees imposed by their destination country. No Ordinary Family Ltd is not responsible for delays or issues arising from customs clearance.

**6. Returns and Refunds**

We accept returns within 30 days of receipt for a refund or exchange, provided that the products are returned in their original condition and packaging. Customers are responsible for return shipping costs. Please note that certain items may be non-returnable, and this will be clearly stated on the product page.

**7. Limitation of Liability**

No Ordinary Family Ltd shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products or from the cost of procuring substitute goods and services, including but not limited to, damages for loss of profits, use, data, or other intangibles, even if we have been advised of the possibility of such damages.

**8. Dispute Resolution**

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the British courts.

**9. Amendments**

No Ordinary Family Ltd reserves the right to amend these Terms and Conditions at any time without prior notice. The most current version of the Terms and Conditions will always be posted on our website.

**10. Contact Us**

For any inquiries, concerns, or feedback regarding your order or our products, please contact Gavin Taylor at:

- Phone: +44 07758160005
- info@dotandlola.co.uk